{"id":7769,"date":"2019-05-28T15:33:54","date_gmt":"2019-05-28T11:33:54","guid":{"rendered":"https:\/\/autoscommunity.com\/?p=7769"},"modified":"2019-05-30T17:21:20","modified_gmt":"2019-05-30T13:21:20","slug":"mg-motor-launches-new-initiatives-to-enhance-customer-satisfaction","status":"publish","type":"post","link":"https:\/\/autoscommunity.com\/2019\/05\/28\/mg-motor-launches-new-initiatives-to-enhance-customer-satisfaction\/","title":{"rendered":"MG Motor Launches New Initiatives to Enhance Customer Satisfaction"},"content":{"rendered":"<p style=\"text-align: justify;\">MG Motor has been carefully working on improving its customer service standards \u2013 in February this year, the brand\u2019s <a href=\"https:\/\/www.jdpower.com\/business\/press-releases\/2019-customer-service-index-csi-study\" target=\"_blank\" rel=\"noopener noreferrer\">Customer Service Index (CSI)<\/a> rating hit 90 per cent, significantly up from the 2018 figure of 73 per cent. Providing further peace of mind, all new MG cars come with a six year\/200,000km warranty, while a door-to-door pick-up service is also available in all GCC markets for each periodical vehicle service.<\/p>\n<p style=\"text-align: justify;\">Under MG\u2019s new customer referral incentive, if a current MG car owner makes a recommendation to a friend\/relative that results in a purchase, then both parties are rewarded with several free services. The campaign mechanism is also designed to promote and encourage the highest level of aftersales support from the dealers.<\/p>\n<p style=\"text-align: justify;\">The free clinic\/trade-in campaign is designed to target owners of older models, such as the MG 3, MG 5 or <a href=\"https:\/\/autoscommunity.com\/2019\/04\/02\/middle-east-hot-weather-testing-part-of-mg-motors-electric-vehicle-programme\/\" target=\"_blank\" rel=\"noopener noreferrer\">MG 350<\/a>. Customers are invited to a free inspection clinic, with any resulting maintenance work provided at a significantly discounted special rate. Special trade-in offers, including free servicing for the first 10,000km, are available to them on the latest MG models.<\/p>\n<figure id=\"attachment_7778\" aria-describedby=\"caption-attachment-7778\" style=\"width: 1024px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-7778 size-full\" title=\"MG Motor - MG 6 2019\" src=\"https:\/\/autoscommunity.com\/wp-content\/uploads\/2019\/05\/MG-Motor-MG-6-2019.jpg\" alt=\"MG Motor - MG 6 2019\" width=\"1024\" height=\"768\" srcset=\"https:\/\/autoscommunity.com\/wp-content\/uploads\/2019\/05\/MG-Motor-MG-6-2019.jpg 1024w, https:\/\/autoscommunity.com\/wp-content\/uploads\/2019\/05\/MG-Motor-MG-6-2019-300x225.jpg 300w, https:\/\/autoscommunity.com\/wp-content\/uploads\/2019\/05\/MG-Motor-MG-6-2019-768x576.jpg 768w, https:\/\/autoscommunity.com\/wp-content\/uploads\/2019\/05\/MG-Motor-MG-6-2019-86x64.jpg 86w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption id=\"caption-attachment-7778\" class=\"wp-caption-text\">MG 6 2019<\/figcaption><\/figure>\n<h5><strong>IN THIS STORYSTREAM<\/strong><\/h5>\n<ul>\n<li>\n<h6><a href=\"https:\/\/autoscommunity.com\/2018\/11\/07\/the-all-new-mg6-makes-debut-in-the-middle-east\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"post-title\"><strong>The All-New MG6 Makes Debut In The Middle East<\/strong><\/span><\/a><\/h6>\n<\/li>\n<li>\n<h6 class=\"title\"><a class=\"post-title post-url\" href=\"https:\/\/autoscommunity.com\/2017\/07\/31\/saic-motor-achieves-highest-ever-ranking-on-the-fortune-500-list\/\">SAIC Motor Achieves Highest Ever Ranking On The Fortune 500 List<\/a><\/h6>\n<\/li>\n<li>\n<h6 class=\"single-post-title\"><a href=\"https:\/\/autoscommunity.com\/2019\/04\/02\/middle-east-hot-weather-testing-part-of-mg-motors-electric-vehicle-programme\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"post-title\">Middle East Hot Weather Testing Part Of MG Motor\u2019s Electric Vehicle Programme<\/span><\/a><\/h6>\n<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">Just launched across the region, the new spare parts online system facilitates the management of spare parts orders across the GCC, making the whole process more efficient for the benefit of the end customer. This online portal allows distributors to better place orders and track shipments.<\/p>\n<p style=\"text-align: justify;\">Tom Shubo, Director of Aftersales at <a href=\"https:\/\/autoscommunity.com\/2017\/07\/31\/saic-motor-achieves-highest-ever-ranking-on-the-fortune-500-list\/\" target=\"_blank\" rel=\"noopener noreferrer\">SAIC Motor Middle East<\/a>, said: \u201cWhile there is rapidly growing awareness among Middle East car buyers of the quality of the new MG range of cars, we are equally proud of the standard of aftersales support that is available across the <a href=\"https:\/\/autoscommunity.com\/2019\/04\/02\/middle-east-hot-weather-testing-part-of-mg-motors-electric-vehicle-programme\/\" target=\"_blank\" rel=\"noopener noreferrer\">MG<\/a> network. This new package of initiatives will help to both improve these standards further and spread the message about the brand.\u201d<\/p>\n<p style=\"text-align: justify;\">\n<p style=\"text-align: justify;\">The British-born car brand enjoyed a great 2018 in the Middle East, with record sales registered despite the challenging market conditions. With a network of dedicated retail partners across the Gulf region, boasting 20 modern showrooms and 21 service centres, the brand is rapidly expanding its presence.<\/p>\n<p style=\"text-align: justify;\">Last year MG Motor also introduced its innovative new iLink application to the Middle East market, making life easier for its growing number of customers. This smartphone application is the first in the Middle East to combine both dynamic and service features in one, providing users with a direct connection to their car. Key features allow users to monitor their driving history, receive service reminders, be alerted if their vehicle is damaged, and track their vehicle.<\/p>\n<h5>NEXT UP IN&nbsp;<a href=\"https:\/\/autoscommunity.com\/news-about-cars\/\" target=\"_blank\" rel=\"noreferrer noopener\">NEWS<\/a><\/h5>\n<ul>\n<li><strong><a href=\"https:\/\/autoscommunity.com\/2019\/05\/27\/a-success-story-39-trophies-and-1027-points-in-54-races\/\">A Success Story: 39 Trophies and 1,027 Points in 54 Races<\/a><\/strong><\/li>\n<li>\n<h6><a href=\"https:\/\/autoscommunity.com\/2019\/05\/27\/w-motors-joins-partner-iconiq-motors-at-world-intelligence-congress-in-china\/\">W Motors Joins Partner ICONIQ Motors at World Intelligence Congress in China<\/a><\/h6>\n<\/li>\n<li><strong><a href=\"https:\/\/autoscommunity.com\/2019\/05\/14\/the-self-braking-trolley-is-here-to-improve-your-supermarket-shopping\/\">The Self-Braking Trolley Is Here to Improve Your Supermarket Shopping<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/autoscommunity.com\/2019\/05\/10\/rolls-royce-marks-115-years-of-excellence-and-innovation\/\">Rolls-Royce Marks 115 Years of Excellence and Innovation<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/autoscommunity.com\/2019\/05\/11\/team-abu-dhabis-rashid-al-tayer-launches-gp1-aquabike-title-challenge-on-the-back-of-powerboat-victory\/\">Team Abu Dhabi\u2019s Rashid Al Tayer Launches GP1 Aquabike Title Challenge on the Back of Powerboat Victory<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/autoscommunity.com\/2019\/04\/14\/new-bentayga-v8-design-series-unveiled\/\">Audi Middle East Pioneers Virtual Reality Training For Their Dealer Network In Readiness For The Arrival Of E-Tron In The Region<\/a><\/strong><\/li>\n<\/ul>\n<div class=\"continue-reading-content close\">\n<h6>Think Your Friends Would Be Interested? Share This Story!<\/h6>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>MG Motor has introduced three important new initiatives in the Middle East this year as the car brand looks to build on its growing popularity across the region. The launches of a new spare parts online system, a customer referral incentive and a free clinic\/trade-in campaign are all designed to bolster awareness of the brand while contributing to increased levels of customer satisfaction.<\/p>\n","protected":false},"author":6,"featured_media":7776,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[7],"tags":[6919,2170],"class_list":["post-7769","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-about-cars","tag-customer-service-index","tag-mg-motor"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>MG Motor Launches New Initiatives to Enhance Customer Satisfaction - Autos Community - The World\u2019s Most Trusted Automotive Content Source<\/title>\n<meta name=\"description\" content=\"MG Motor - MG Motor has introduced three important new initiatives in the Middle East this year as the car brand looks to build on its growing popularity across the region. 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